Returns & Exchanges

Made just for you

At Melanin & Match Points, most of our products are made to order just for you. That means we don’t keep a warehouse full of inventory waiting for someone to take it home—which is great for reducing waste, but it also means we’re unable to accept returns or exchanges for changes of mind, incorrect sizes, or incorrect color selections.

Not sure about sizing? Check out our Size Guide before ordering. If you're between sizes, we recommend comparing the measurements to a favorite garment you already own.

Something wrong with your order?

We absolutely want to make it right.

If your item arrives damaged, defective, misprinted, or incorrect, please contact us within 14 days of delivery and we'll work with you to resolve the issue.

Please include:

Your order number
A brief description of the issue
Clear photos of the item and the issue
A photo of the packaging, if applicable

Depending on the issue, we may offer a replacement or refund.

Wrong size or color?

Because our products are made to order, we cannot accept returns or exchanges due to:

Choosing the wrong size
Choosing the wrong color
Changing your mind
Ordering multiple sizes to decide later
Incorrect personalization submitted at checkout

That's why we encourage you to double-check your size, color, and personalization details before placing your order.

Personalized Items

Personalized products are made specifically for you and cannot be returned or exchanged unless they arrive damaged, defective, or the personalization differs from what you submitted at checkout.

Please review your personalization carefully before completing your purchase.

Order Issues

If you've received the wrong item or something is missing from your order, please reach out within 14 days of delivery. We'll investigate and make it right.